Privacy Policy
This policy outlines how Sue Kay Hypnotherapy uses and protects the information you provide when using my services and accessing this website.
I intend to ensure that any data you provide is kept secure, managed respectfully, and only used for the purposes for which it has been provided.
This policy will be updated periodically in line with current legislation.
When you contact me via my website, phone or email, I will collect your:
Name
Email Address
Telephone Number
Any information you choose to supply regarding the purpose of your enquiry
How is this information used?
I am using this information to contact you to discuss your requirements.
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I may also use this information to improve my services. If you choose to make an appointment to see me, I will send you a copy of this Privacy Policy so that you know how I will use the information provided during our sessions.
Please tick a box if you wish to receive promotional/further information about services I may offer in the future or about well-being in general. If you do not tick this box, I will not contact you for these purposes.
I will ask you for your GP's contact details and basic health information. Some conditions are contra-indicated for hypnotherapy, and sometimes there are circumstances where it may be necessary to contact your GP before commencing therapy. I will inform you of this at our appointment should this appear appropriate.
You do not have to consent to the collection of information; however, if you choose not to provide it, I may not be able to work with you.
In the course of our sessions:
I will use your email address and/or phone number for the purpose of sending you a link to sessions and a recording to listen to as part of the therapy. It may also be necessary to send texts and/or emails to confirm or rearrange appointments. Upon completion, I will remove your number from my phone and delete prior communication in a timely fashion.
I will make handwritten notes of the information you provide me so I can plan bespoke therapy sessions and identify/produce scripts that will be used in the session. These notes are kept securely locked away in a private building.
For clarity, I do not receive or retain your bank details.
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Under the GDPR (General Data Protection Regulations), which are effective from May 2018
You have the following rights:
The right to be informed (which is why we have produced this policy)
Right of access: if you wish to see your file, please request it in
writing to Sue Kay. I will provide you with the information within 30 days of your request.
Right to rectification: this is your right to request changes to any information I hold that is factually inaccurate. If you believe any of the information I hold on you needs to be corrected, please let me know as soon as possible, and I will make the relevant changes.
Right to erasure: given the nature of our work, I am required to hold your details for a period of 8 years from our final session; after this, your information will be securely destroyed.
Right to restrict processing: I will only use the information for the purposes that I have stated above. I uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of the ‘greater good’. If in my opinion as a therapist there is good reason to believe not disclosing would cause danger or serious harm to yourself, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure the safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime.
The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.
Right to data portability: I will not share your information without your specific consent, other than in the situations described above.
Right to object: I will not contact you for marketing purposes unless you have given me specific consent to do so.
Right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes.
Cookies
Cookies are small files which ask your permission to be placed on your computer's hard drive so that it can analyse web traffic to my website. Through this I can see which of my website's pages are being viewed. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find that you cannot make full use of my website.
Links to other websites
My website may contain links to other websites of interest. However, once you use these links please be aware that you have left my website and I do not have any control over other websites. I cannot be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my privacy policy. Please exercise caution and look at the privacy statement applicable to the website you are visiting.